Frequent questions

Quotations and reservations

Do you have a showroom?

Yes we do. We accept visitors by appointment only. We are located in Stone Oak, zip code 78258. We will send you our address when we have made an appointment.
We do not carry all of our items as many of them require a lot of space, but you can see our tables, chairs, glassware and table linens available.



How do I get a quote?

There are two ways:
1) Enter our website, select and add to your cart the items and quantities you want, then enter your cart and process your quote, fill out a form with your data and event information and you will receive the quote of the items to your email. To acquire the cost of delivery and pick up plus the set up fee, we will contract with you once you process your quote.
2) Contact us by any means: email, instagram, facebook, the knot, weddingwire, whatsapp, etc. Let us know what you are interested in and we will provide you with a quote (it will take longer but more elaborate events require personal attention).



How far in advance should I book my event?

As soon as possible. This helps to ensure that the items you require are available on the desired date.



How do I book my event?

Step 1. Acquire a quotation
Step 2. Verify that the desired items are available for the desired date.
Step 3. Pay the down payment, which is 30% of the total cost of your event.



What if I need to cancel my order?

In case you need to cancel your order and you have not paid your total, the deposit will not be refunded since those items have been reserved exclusively for you and are not available for potential customers. If you wish to cancel your order and you have already paid in full, only 70% of the total amount will be returned to you since 30% corresponds to the deposit as long as you inform us at least 5 days in advance. If it is after 5 days we can only refund 50% of the total and the other 50% corresponds to the deposit and the charge for re-arranging all your items and unloading them from our vehicles. (This does not apply to floral design orders)



Can I make changes to my order?

Yes, you can make changes by informing us at least 15 days in advance and as long as the items are available. You can also reduce your number of guests up to 20% of your total contract at least 15 days before your event.



What if you do not have the color of table linen I am looking for or any special item?

We love to acquire new things. Let us know what you would like for your event and our team will analyze it and if we are interested we can purchase it for the date of your event.



Operation

To which areas do you offer your services?

We are located in San Antonio, Texas. We serve all surrounding cities or even any city in Texas such as Austin, Houston, Dallas, Laredo and many more. Taking into account that we will charge travel expenses.



Do you travel for events?

Yes, we do. Travel expenses are charged.



Do I need to pay a deposit?

Yes, to reserve your event a deposit of 30% of the total cost of your event is required.



When should I settle my event?

Your total must be settled at least 15 days before your event. If it is not paid within the minimum time frame, we will have the right to cancel your event if necessary and the deposit made is non-refundable.
It is your responsibility to make the payment 15 days prior to your event.



Do you perform the assembly of your articles?

Yes, if you require set-up we charge an extra fee of 8% to 10% of the total cost of the event. Most of our clients require set-up. We only assemble the items that you rent from us, not from other suppliers or personal items. Another option is that we just deliver the items to you and you do the set up yourself, but there is more risk of damage to an item and you will have to pay for it. We suggest paying the assembly fee. It is worth mentioning that we assemble the glassware with disposable latex gloves to maintain the hygiene of the items.



Can my event coordinator contact you?

Yes, of course. If the coordinator contacts us at your instruction, whatever decision the coordinator makes will be taken as final.



Are Bella's Event attendees vaccinated against COVID-19?

All our personnel are vaccinated against COVID - 19.



Delivery & pickup

Do you offer delivery and pick up?

Yes, the fee is determined depending on the items rented and the distance of the event.
During the week of your event we will inform you of the exact day and time for delivery and pick up.



How should I prepare to receive my delivery?

We request that the place where we will deliver the furniture is ready and clean. We ask that you have visualized how the rentals will be arranged and that there is someone to give instructions to our staff. If there are stairs, hills, elevator, long distance from the parking lot to the place of the event or that the delivery has some kind of difficulty; We ask that you inform us to go prepared to charge the additional and corresponding fee. All animals must be removed for the safety of our staff. If the event is on grass, please make sure that the sprinklers are turned off during the entire stay of our items.



Should I tip the staff?

It is not necessary, but our staff always appreciates your generosity for their hard work.



After the event

How should I deliver the glassware?

We take care of the cleanliness of the glassware, we only ask that there is no food residue on the plates and no liquid in the glasses.



How should I deliver the table linen?

We take care of the cleaning of the table linen.



How should the furniture be?

The furniture must be free of trash, or free of any items that are not part of our inventory. If there are flowers or balloons they must be removed as well.